Politique de remboursement

We are always here to help. 

We hope our products meet your expectations, but if you do need to return please read the following information & if you need more advice, please contact us. 

Always try to contact us before before posting your return as we may be able to offer cost saving, practical advice.

Returns accepted within 14 days of delivery.

To start a return, the first step is to contact us on our ‘Contact Us’ page, or send an email to: info@LynnsHardware.com within our 14-day returns window and we will handle the issue for you :)

However, before you do, here are some things to consider:

1. We operate a 14-day return policy. If 30 days have gone by since your parcel was delivered, unfortunately we can’t offer you a refund.

2. We do not offer direct exchanges. If you want to exchange your order then please place a separate order and send back your item (we recommend with a tracking number) within the 14 day returns window time frame.

3. If your return request is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded.

4. To be eligible for a return, your products must be in the same condition that you received them and not have been installed or had the screws put in. It is the customer's responsibility to check the entire order upon arrival and inform us within 14 days if anything is not as it should be.

5. In the unlikely event that your parcel arrives damaged, or you received the wrong order, it is the customer's responsibility to check the entire order upon arrival and inform us within 14 days if anything is not as it should be. so we can arrange a replacement to be sent out. If we are contacted after the 14-day window, we are under no obligation to send out a replacement or refund you. It is very important to check your entire order upon arrival.

6. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.. We always recommend ordering a sample in advance to avoid unnecessary returns fees.

8. Shipping costs originally paid for on your order are non-refundable.

9. Please consider ordering a sample first if you are unsure so that you can check that you are happy with the color, finish, style and quality before placing a larger order. 

Need more help?
Please use the contact form on our ‘Contact Us’ page, or send an email to: info@LynnsHardware.com